As mentioned previously, I’ve been conducting research with academics at the University of Victoria to understand the relationship(s) between social networking companies’ data access, retention, and disclosure policies for the past several months. One aspect of our work addresses the concept of jurisdiction: what systems of rules mediate or direct how social media companies collect, retain, use, and disclose subscribers’ personal information? To address this question we have taken up how major social networking companies comply, or not, with some of the most basic facets of Canadian privacy law: the right to request one’s own data from these companies. Our research has been supported by funding provided through the Office of the Privacy Commissioner of Canada’s contributions program. All our research has been conducted independently of the Office and none of our findings necessarily reflect the Commissioner’s positions. As part of our methodology, while we may report on our access requests being stymied, we are not filing complaints with the federal Commissioner’s office.
Colin Bennett first presented a version of this paper, titled “Real and Substantial Connections: Enforcing Canadian Privacy Laws Against American Social Networking Companies” at an Asian Privacy Scholars event and, based on comments and feedback, we have revised that work for a forthcoming conference presentation in Malta. Below is the abstract of the paper, as well as a link to the Social Science Research Network site that is hosting the paper.
Any organization that captures personal data in Canada for processing is deemed to have a “real and substantial connection” to Canada and fall within the jurisdiction of the Personal Information Protection and Electronic Documents Act (PIPEDA) and of the Office of the Privacy Commissioner of Canada. What has been the experience of enforcing Canadian privacy protection law on US-based social networking services? We analyze some of the high-profile enforcement actions by the Privacy Commissioner. We also test compliance through an analysis of the privacy policies of the top 23 SNSs operating in Canada with the use of access to personal information requests. Most of these companies have failed to implement some of the most elementary requirements of data protection law. We conclude that an institutionalization of non-compliance is widespread, explained by the countervailing conceptions of jurisdiction inherent in corporate policy and technical system design.