Canadian news routinely highlights the ‘dangers’ that can be associated with social networking companies collecting and storing information about Canadian citizens. Stories and articles regularly discuss how hackers can misuse your personal information, how companies store ‘everything’ about you, and how collected data is disclosed to unscrupulous third parties. While many of these stories are accurate, insofar as they cover specific instances of harm and risky behaviour, they tend to lack an important next step; they rarely explain how Canadians can get educated on data collection, retention, and disclosure processes.
Let’s be honest: any next step has to be reasonable. Expecting Canadians to flee social media en masse and return to letter writing isn’t an acceptable (or, really, an appropriate) response. Similarly, saying “tighten your privacy controls” or “be careful what you post” are of modest value, at best; many Canadians are realizing that tightening their privacy controls does little when the companies can (and do) change their privacy settings without any notice. This post is inspired by a different next step. Rather than being inspired by fear emergent from ‘the sky is falling’ news stories, what if you were inspired by knowledge that you, yourself, gained? In what follows I walk you through how to compel social networking companies to disclose what information they have about you. In the process of filing these requests you’ll learn a lot more about being a member of these social networking services and, based on what you learn, can decide whether you want to change your involvement with particular social media companies.
I start by explaining why Canadians have a legal right to compel companies to disclose and make available the information that they retain about Canadian citizens. I then provide a template letter that you can send to social networking organizations with which you have a preexisting relationship. This template is, in effect, a tool that you can use to compel companies to disclose your personal information. After providing the template I explain the significance of some of the items contained in it. Next, I outline some of the difficulties or challenges you might have in requesting your personal information and a few ways to counteract those problems. Finally, I explain how you can complain if a company does not meet its legal obligation to provide you with a copy of your personal information. By the end of this post, you’ll have everything you need to request your personal information from the social networking services to which you subscribe. Continue reading